Michelle Ledet Henley is President of TMG Frontline Solutions where she has spent the past 20 years helping hundreds of organizations navigate the difficult waters of organizational change using a game-based simulation.  Her enthusiastic facilitation style along with the innovative workshop design bring the workforce (even the most skeptical among them) energetically onboard with their site’s reliability improvement efforts.  Co-authoring  various articles and the book Level 5 – Leadership at Work, the sequel to the popular Don’t Just Fix It, Improve It, Michelle has become a thought leader on the emerging and often misunderstood topic of defect elimination.